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Terms and Conditions General Terms - Spammers will be permanently blocked and banned from tenyt. - tenyt reserve the right to put any account on hold or permanently cancel accounts due to misbehaviour. Users with accounts on hold will not be able to sell or buy on tenyt. Disputes - We encourage our buyers and sellers to resolve any issues between themselves. If for any reason this fails, you can contact us using the Contact Us page. For Sellers - In case of dispute with a seller you should use tenyt's internal dispute resolution. Never use PayPal to reverse or refund the payment to tenyt. Doing so will lead to your tenyt account being terminated. Basic Rules - You need to be a Registered tenyt user to sell and buy. Registration is free of cost - Services that are offered by sellers on tenyt are called "twigs". - Twig prices are fixed at $10. - For each of your twigs that was ordered and delivered, your net share is $9. - Sellers and buyers identity is anonymous. Do not request or provide emails to users on the site - Sellers may not accept payments from tenyt buyers outside of tenyt (directly through PayPal or any other service) Payment Process - When buyers order one of your twigs, they will be required to pay for the twig in advance. - When you deliver the order, tenyt will add your net share to your balance. - You can withdraw funds from your balance to your PayPal account (see more details below). Handling Orders - When a buyer orders one of your twigs, you will be notified and asked to accept or Reject the order. Rejecting an order should only be used when you will not be able to perform your offering on time. If you are away and cannot handle orders, it is good idea to unlist your twigs temporarily from the mange my twigs page. - You have 24 hours to decide if you accept the order, after that time the order will be automatically cancelled by tenyt. - Responding to orders quickly will increase your positive feedback. Delivering Your Work, Passing Material and Submitting Completed Work - During your work, you are required to use only tenyt's internal mail system to pass material from and to your buyer. Using the tenyt mail system protects the seller's and buyers privacy. Never ask a buyer to switch to third party email. Doing so would lead to your account being terminated at tenyt. - You are responsible to scan all transferred files for viruses and malware. tenyt will not be held responsible for any damages caused by infected files. - You can access all communications and files transferred related to an order from the Order Message Board. - Make sure you describe your twigs's final deliverable in detail. Indicate amounts, durations, file formats etc. Seller's Positive Feedback. - Your positive feedback is based on buyer's feedback and your responsiveness to new twig orders (Accept/Reject). - Work quality and buyer feedback have a dramatic affect on your Positive Feedback Score. Withdrawing Funds - To withdraw funds from tenyt, you need to have a valid PayPal account. - Funds are cleared for withdrawal after a safety period of 14 days (from the day you receive them) - Withdrawal of funds can be done only on cleared funds and when your balance has reached the amount of $40.00 - Withdrawals are final and cannot be undone. Please make sure to use your valid and current PayPal email address. We will not be able to refund or change this process once it has started and moved to PayPal hands For Buyers Ordering twigs - Purchase of twigs from tenyt can be done using your PayPal or credit card (credit card purchases are handled by PayPal as well).You can also use the balance available in your tenyt's account to purchase twigs - You can add funds into your tenyt balance through Paypal. - Once payment is confirmed, your order will be sent to the seller. - You can cancel your order at any time until the seller accepts your order. Once the seller accepts your order you will not be able to cancel it. - Sellers have the option to reject an order if they can't handle it on time. If for any reason your order gets rejected, your $10 will be reverted into your tenyt balance and will be available to you for purchasing other twigs on tenyt. - Any funds you may have in your balance will automatically be used on your next purchase (no need to go through the payment process again). - Sellers and buyers identity is anonymous. Do not request or provide emails to users on the site - tenyt will not refund buyers money to PayPal accounts. Instead, refunded funds will placed into the buyer's balance and will be made available for future purchases on tenyt. - Buyers must not offer sellers with payments or transactions conducted outside of tenyt. (Buyers may not offer sellers to use PayPal etc.)

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